Free shipping from €50 | Free returns from the Benelux

Do you have a question?

Our customer service is available from Monday to Friday from 9:00 am to 4:00 pm at +31 (0)30 – 687 92 97. You can also send an email to: customercare@slipperoutlet.nl. We will do our utmost to respond within two working days. Please state your order number in the subject line of your email when your inquiry refers to a specific order. You can find the order number in the order confirmation that you receive automatically after having placed your order.
It's possible that the email went to your spam folder or to a ‘promotions’ folder. So please check these mailboxes first. If you are sure that you did not receive the order confirmation email, then please contact our customer service: customercare@slipperoutlet.nl. Please state under whose name the order was placed and the order date.
As a rule, an order will be offered by us within 5 days and within subsequent working days for shipment at DHL. After your order has been picked up by DHL you will receive a Track & Trace code. Please note that it may take a few hours before this link works.
No, it is unfortunately not possible to exchange for a different item or size. If you would like a different item or size, you can place a new order in our shop.
We will refund the purchase amount (minus the original shipment costs based on the minimum order amount) to the account number used when the order was placed as quickly as possible, which is no later than 14 days after the dissolution of the purchase. When the purchase was paid for by credit card, a reverse payment will be made. You can find the reverse payment on your monthly credit card statement.